{"xsrfToken":"8864cf1e7f6cf1543eda5a32f4512c4c46a1e93d_lout","branding":{"id":"1","key":"tt","name":"TextYess Tickets","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/36c8917d-dbbf-4fe1-ac8d-13d98ad28e39/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDA0YjRlOC1mNTE2LTQxNDQtYjU5NS0yYmE0MDMxMjI3MTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2Yzg5MTdkLWRiYmYtNGZlMS1hYzhkLTEzZDk4YWQyOGUzOSI6WyJyZWFkIl19LCJleHAiOjE3NDM2MTEzNTUsIm5iZiI6MTc0MzYxMDc1NX0.nW0lr3Pn8kq0nEvkoIb4N2Gnj3OEjXNYxXr6czDGslw&client=1004b4e8-f516-4144-b595-2ba403122718&mode=fit","logoId":"36c8917d-dbbf-4fe1-ac8d-13d98ad28e39","isLogoAvailable":true,"helpCenterTitle":"Welcome to the TextYess Support","sharedPortalName":"TextYess Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the TextYess Support","sharedPortalName":"TextYess Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#503adc","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tt","projectId":10000,"serviceDeskId":1,"name":"TextYess Tickets","description":"<p>Welcome! You can raise a request for TextYess Tickets using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"33","name":"Feature requests and improvement suggestions","descriptionHtml":"","callToAction":"Feature requests and improvement suggestions","introHtml":"<p>There are things that we could do better? Let us know!</p>","icon":10539,"iconUrl":"https://textyess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[14],"key":""},{"id":"34","name":"Problem with AI","descriptionHtml":"<p>To provide better assistance explain the problem you encountered and the response you would have expected from AI instead. Add a screenshot of the conversation and, if present, a phone number.</p>","callToAction":"Problem with AI","introHtml":"<p>AI provides wrong, incomplete, or misleading answers.</p>","icon":10475,"iconUrl":"https://textyess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[12],"key":""},{"id":"35","name":"Problem with WhatsApp","descriptionHtml":"","callToAction":"Problem with WhatsApp","introHtml":"<p>I see a message in the TextYess app but not in WhatsApp</p>","icon":10471,"iconUrl":"https://textyess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[12],"key":""},{"id":"36","name":"Problems with widget displays","descriptionHtml":"","callToAction":"Problems with widget displays","introHtml":"","icon":10550,"iconUrl":"https://textyess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"12","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://textyess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://textyess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"8","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://textyess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Problem with conversations"},{"id":13,"name":"Problem with widgets"},{"id":14,"name":"Feature requests"}],"orderMapping":{"14":[33],"13":[36],"11":[34],"12":[35,34],"1":[3],"4":[8],"5":[8]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDA0YjRlOC1mNTE2LTQxNDQtYjU5NS0yYmE0MDMxMjI3MTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2MTE5NTUsIm5iZiI6MTc0MzYxMDc1NX0.okIKq9NNn8U1B8PqA_Q_x-UynSmb49dvlH1u6E-2Pg4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"1004b4e8-f516-4144-b595-2ba403122718","tokenDurationInMins":20}},"reqCreate":{"id":33,"projectId":10000,"form":{"name":"Feature requests and improvement suggestions","descriptionHtml":"","callToAction":"Feature requests and improvement suggestions","intro":"<p>There are things that we could do better? Let us know!</p>","instructions":"","icon":10539,"iconUrl":"https://textyess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the improvement you're suggesting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/33","calendarParams":{"firstDay":0,"date":"2025-04-02T18:19:15+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDA0YjRlOC1mNTE2LTQxNDQtYjU5NS0yYmE0MDMxMjI3MTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2MTE5NTUsIm5iZiI6MTc0MzYxMDc1NX0.okIKq9NNn8U1B8PqA_Q_x-UynSmb49dvlH1u6E-2Pg4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"1004b4e8-f516-4144-b595-2ba403122718","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=textyess","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8864cf1e7f6cf1543eda5a32f4512c4c46a1e93d_lout","baseUrl":"https://textyess.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://textyess.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1004b4e8-f516-4144-b595-2ba403122718","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"272e1a43e43a41c4845659e310e5a7bc","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}